Helpful Information for Winter Haven Resort Residents

Trash Pickup

• Monday & Friday - Trash will be picked up at the curb. Be sure to put all trash in plastic bags and tie bag securely. DO NOT put out until that morning. 
• Wednesday - Brush will be picked up. Please do not put it out until Monday
• Thursday - Recycling will be picked up at the curb. Please do not put it out until that morning. No recycling is picked up on rainy days. Click here to see recycling guidelines. 

Pet Rules

• Pet(s) must be on a leash and accompanied by a person web outside living quarters
• Pet(s) must NOT be tied outside and left unattended
• Pet owners are required to pick up after their pets and properly dispose of all droppings. Disposing of droppings in resacas is prohibited.
• Pet owners must NOT allow their pet(s) to relieve themselves on member's lots. 
• Pets that prove to be a nuisance, either by creating excessive noise or running loose in the resort, will be restricted from remaining in the resort. 

Medical Facilities

Important Phone Numbers

When contacting Spectrum (Time Warner) identify yourself as being part of the Bulk Residential Account for Brownsville Winter Haven. Give the Resort phone number 956-831-7755. Give your name, physical address (30 Palm Ln), phone number and details of your problem.

In Case of Emergency call 911

1. Give them our address which is Winter Haven Resort, 3501 Old Port Isabel Rd.
2. Give your physical address in the Resort, i.e. 30 Palm Ln
3. Give them your name
4. Give your phone number
5. Give the Gate Code
6. Call Gate host