Helpful Information for Winter Haven Resort Residents

In Case of Emergency call 911

1. Give them the Resort address,  Winter Haven Resort, 3501 Old Port Isabel Rd, Brownsville, Cameron County, Tx 78526
2. Give your physical address in the Resort, i.e. 30 Palm Ln
3. Give them your name (Spell it out)
4. Give your phone number
   
5. Call Gate host (956) 572-3915
   

First Responders Primary Medical Team

Kim Phillips, RN   (573) 999-5144
Doak Phillips-MD  (573) 268-9039

Medical Facilities

Click here to view a document for local Doctors & Medical Facilities.


Trash Pickup 

• Monday & Friday - Trash will be picked up at the curb. Be sure to put all trash in plastic bags and tie bag securely. DO NOT LEAVE trash out overnight. 
• Wednesday - Brush will be picked up. Please do not put it out until Monday
• Thursday - Recycling will be picked up at the curb. Please rinse and bag aluminum separate from other metals. No Glass or Styrofoam. cardboard should be broken down and flattened. No recycling is picked up on rainy days. Click here to see recycling guidelines. 

Pet Rules (Reference POA Directive 034, Regulations Governing Household Pets and Enclosures)

• Household Pets are allowed and must be contained inside the owner's home or attended in an approved enclosure unless said pet is on a leash tethered by the owner or owner's representative.
  
• Pet owners must not allow their pet(s) to relieve themselves on member's lots. Pet owners are required to pick up after their pets and properly dispose of all droppings in pet waste stations. Disposing of droppings in resacas is prohibited. 
  
• Pets are not allowed in Resort pools or on tennis, shuffleboard or bocce ball courts.
• Pets that prove to be a nuisance, either by creating excessive noise or running loose in the resort, will be restricted from remaining in the resort. 

Important Phone Numbers

When contacting Spectrum identify yourself as being part of the Bulk Residential Account for Brownsville Winter Haven Resort. Give the Resort phone number 956-831-7755. Give your name, physical address (30 Palm Ln), phone number and details of your problem.