Helpful Information for Winter Haven Resort Residents


Trash Pickup

  • Monday & Friday - Trash will be picked up at the curb. Be sure to put all trash in plastic bags and tie bag securely. DO NOT put out until that morning. 
  • Wednesday - Brush will be picked up. Please do not put it out until Monday
  • Thursday - Recycling will be picked up at the curb. Please do not put it out until that morning. No recycling is picked up on rainy days. Click here to see recycling guidelines

Pet Rules

  • Pet(s) must be on a leash and accompanied by a person web outside living quarters
  • Pet(s) must NOT be tied outside and left unattended
  • Pet owners are required to pick up after their pets and properly dispose of all droppings. Disposing of droppings in resacas is prohibited.
  • Pet owners must NOT allow their pet(s) to relieve themselves on member's lots. 
  • Pets that prove to be a nuisance, either by creating excessive noise or running loose in the resort, will be restricted from remaining in the resort. 

Medical Facilities

Click here to view a document for local Doctors & Medical Facilities.

Important Phone Numbers

AEP Electric Outage
866-223-8508
Animal Control
956-544-7351
Atkinson Propane
956-546-7774
Mon/Tues/Wed/Thurs
AT&T Phone
800-464-7928
BISD Tax Office
956-548-7949
Brownsville City Permits
956-546-help
City of Brownsville
956-548-6000
Emergency
911
Fed-Ex
956-504-6002
Gate Host Cell
(EMERGENCY ONLY)
956-572-3915 
Gate Host/office phone
956-831-7755
Harvey’s Propane
956-233-4356
Wednesday
Police
956-548-7000
Post Office
956-546-2411
PUB
956-983-6100
Social Security
956-574-8745
Texas One Call
(before digging)
800-245-4545
Spectrum (Time Warner)
800-222-5355
TX Gas Co
800-700-2443
UPS
956-542-0897
Winter Haven Resort Fax
956-831-7757
Winter Haven Resort Kitchen
956-831-5069
Tony Yzaguirre, Jr.
Cameron County Tax Assessor-Collector
956-544-0800 
 

When contacting Spectrum (Time Warner) identify yourself as being part of the Bulk Residential Account for Brownsville Winter Haven. Give the Resort phone number 956-831-7755. Give your name, physical address (30 Palm Ln), phone number and details of your problem.

In Case of Emergency call 911

  1. Give them our address which is Winter Haven Resort, 3501 Old Port Isabel Rd.
  2. Give your physical address in the Resort, i.e. 30 Palm Ln
  3. Give them your name
  4. Give your phone number
  5. Give the Gate Code
  6. Call Gate host